Hello and welcome to betterchocolatethannever! Your privacy is very important to us, and we’re committed to keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights in line with Indonesia’s Personal Data Protection Law (UU PDP No. 27 of 2022). By visiting our website or using our services, you agree to the terms below.
1. WHAT WE COLLECT
Information You Give Us:
◼ Name, email, phone number
◼ Delivery address
◼ Payment details
◼ Preferences or special requests
Information We Collect Automatically:
◼ IP address, device type, browser info
- ◼ Cookies, pixels, and similar technologies to improve your browsing experience
- ◼ Behavior on our website and apps (pages visited, usage patterns)
Information From Other Sources:
◼ Partners who help us deliver your orders or provide services
- ◼ Social media or other platforms, if you’ve shared your info with us
2. HOW WE USE YOUR INFORMATION
We use your information to:
◼ Process orders, deliveries, and pick-ups
◼ Make your website experience smooth and personalized
◼ Respond to inquiries, surveys, and customer support requests
◼ Send updates, promotions, and special offers (if you subscribe)
◼ Analyze trends and improve services and websites
◼ Comply with legal or regulatory requirements
3. SHARING YOUR INFORMATION
We do not sell your personal information. We may share it with:
◼ Delivery partners or payment providers to fulfill orders
◼ Service providers for website operations or analytics
◼ Legal authorities if required by law
◼ In emergencies to protect life, health, or property
◼ During mergers, acquisitions, or business transfers
◼ With your consent
All third parties must follow privacy laws and limit information to what’s necessary.
4. YOUR RIGHTS
You have the right to:
◼ See what personal information we hold about you
◼ Correct or update your information
◼ Request deletion or blocking of your information
◼ Limit or stop certain uses of your information
◼ Withdraw your consent at any time
Please note that some data may remain for legal, technical, or business reasons. You may be asked to provide proof of identity when requesting changes.
5. COOKIES & TRACKING
We use cookies, pixels, and similar technologies to:
◼ Improve your browsing experience
◼ Remember login info and preferences
◼ Deliver relevant content and promotions
◼ Understand website usage
You can disable cookies in your browser settings, but some features may not work properly. Third parties may also use cookies on our website.
6. SECURITY
We use administrative, technical, and physical measures to protect your data, including passwords, firewalls, and secure servers. While we strive to keep your information safe, no system is 100% secure.
7. MINORS
We do not knowingly collect data from minors. If a minor provides information without parental consent, parents or guardians can contact us to remove the data and unsubscribe from communications.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website, so please check back occasionally.
9. CONTACT US
If you have questions, concerns, or want to exercise your data rights, contact us:
- Email: hi@betterchocolatethannever.com
- Phone: 021-7395963
Address: Jl. Panglima Polim IV no 14, Melawai, Kebayoran Baru, Jakarta 12160
