FAQs

ORDER ONLINE

1. How soon can I get the products ordered if I order via websites?

You will get the product the next two-day after the day you placed order online provided that order is placed before 16.00 pm (WIB) and Payment Confirmation is received by 16.00 pm (WIB) on the day you order.

2. When can I place order online?

You can place your order online anytime. The cut-off time for the next 2-day delivery is 16.00 pm (WIB). Order placed after 16:00 pm is not eligible for the next 2-day delivery. For example, if you need the cake on July 5th, make sure you have placed order on July 3rd before 16.00 pm (WIB).

3. Can I order decorated cake via websites?

For decorated cakes, kindly order via Whatsapp min. 5 days in advance.

DELIVERY

1. Is same day or next day delivery possible?

Yes, same day or next day delivery is possible provided the product and delivery slot are available.

Please Whatsapp : 085 888 61 9990 or Call: 021 739 5963 for same day or next day delivery.

2. What are your cake delivery coverage, fee, and time?

Zona Delivery Fee Min. Order
Jakarta South
Central
West
A Rp 30.000 Rp 350.000
East
North
B Rp 60.000 Rp 600.000
Depok* B Rp 60.000 Rp 600.000
South Tangerang & Bintaro Sector I to V A Rp 30.000 Rp 350.000
Tangerang & Bintaro Sector VI to IX C Rp 120.000 Rp 800.000
Cities in Indonesia**
(for seasonal cookies only)
According to delivery rates
imposed by shipping company
Notes:
* delivery fee may differ depending on the location
** please contact us at 021-739 5963 or WA at 085 888 61 9990 for schedule
*** We have the right to cancel your order if the delivery address is not within our delivery coverage
Delivery Time:
Before Lunch : 8.30 am – 13.00 pm (WIB)
After Lunch : 13.00 pm – 17.00 pm (WIB)

PAYMENT

1. How to pay?

BANK TRANSFER to:
PT Delima Selaras
Bank BCA account no 458 302 8989

Please fill-out Payment Confirmation Form via web or send a copy of Payment Confirmation via Whatsapp : +62 85 888 61 9990 by 18.00 pm (WIB) on the day you book the order online.

DEBIT CARD, CREDIT CARD & E-WALLET
Payment using DEBIT CARD, CREDIT CARD & E-WALLET

CANCELLATION AND REFUND

1. Can we cancel and get refund?

We have a strict no cancellation and no refund policy. Kindly check your order prior to completion.