FAQs

ORDER ONLINE

1. How soon can I get the products ordered if I order via websites?

You will get the product the next two-day after the day you placed order online provided that order is placed before 6.00 pm (WIB).

2. When can I place order online?

You can place your order online anytime. The cut-off time for the next 2-day delivery is 6.00 pm (WIB). Order placed after 6 pm is not eligible for the next 2-day delivery. For example, if you need the cake on July 5th, make sure you have placed order on July 3rd before 6.00 pm (WIB).

3. Can I order decorated cake via websites?

For decorated cakes, kindly order via Whatsapp min. 5 days in advance.

DELIVERY

1. Is same day or next day delivery possible?

Yes, same day or next day delivery is possible provided the product and delivery slot are available.

Please Whatsapp : 085 888 61 9990 or Call: 021 739 5963 for same day or next day delivery.

2. What are your cake delivery coverage, fee, and time?

Delivery Fee Min. Order
Jakarta South
Central
Rp 25.000 Rp 320.000
West
East
North
Rp 60.000 Rp 620.000
       
Depok Rp 100.000 Rp 620.000
       
Tangerang Rp 100.000 Rp 620.000

Delivery Time:
Before Lunch : 8.30 am – 12.00 pm
After Lunch : 12.00 pm – 4.00 pm

PAYMENT

1. How to pay?

BANK TRANSFER to:
PT Delima Selaras
Bank BCA account no 458 302 8989

Please fill-out Payment Confirmation Order Form via web or send a copy of Payment Confirmation via Whatsapp : +62 85 888 61 9990 by 6.00 pm on the day you book the order online.

DEBIT CARD & CREDIT CARD
We are in the process of completing the Debit Card & Credit Card payment service

CANCELLATION AND REFUND

1. Can we cancel and get refund?

We have a strict no cancellation and no refund policy. Kindly ensure you check your order prior to completion..